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Ordering Information

What should I do first?

It is advisable to order a sample first to ensure you are happy with the quality and colours (I am sure you will be!) you can order a sample of any item and I will personalise it for you to give you a feel for how everything would look.

How long do samples take?

Personalised samples are dispatched in around 1 week.

When should I send my invites?

Save the Date cards are sent anything from 1 year in advance to 6 months before your wedding.

Invites can be sent out as far in advance as you like but the usual time is 12 – 6 weeks before your wedding.

When should I order my stationery?

I generally say to get in touch and order about 20 weeks before your wedding day. This allows plenty of time for proofs, making up you order and also allowing you some time to write the invites and get them posted. This should still give 12 weeks notice for your guests. If you are organised and know what you want, (or even if you don't) it is advisable to book your date in the diary with a £50 deposit and I will contact you 20 weeks before to make a start. This ensures your place in the diary and your order being completed. However I am happy to hear from anyone at any time.

How do I pay for my stationery?

Payment can be made via BACS (email for details) or cheque made payable to 'Lovat Press'. Full payment of the order is required before delivery. You only pay for the items you are going to receive and any deposits to secure future stationery orders.

How long does it take to make my stationery?

Save the Date cards are completed in a few days to a week.

Proofs (mocking up your items with your wording) can take about 1 week.

On approval of proofs orders generally take 2 weeks to make up and dispatch.

How will I receive my stationery?

Orders are dispatched usually via UPS courier, which can take a couple of days. Delivery cost is £6.

Do I have to order all of my stationery at once?

On the day items can be placed at a later date when you know all of your information, usually about a month prior to your wedding day. You can book in for these items with a £50 deposit to ensure a place in the diary. You can also order more of any item if required at a later date (at the same costs quoted) we will endevour to get them to you as soon as possible but it may take a few weeks.

Approval of proofs

Please note that your order will be printed as per the proofs. Please double check all spelling, names, addresses details etc. Lovat Press is not liable for errors that have been approved. Colours will be printed as shown, although some computer screens do vary and colour may not be exactly the same.

Orders will only be dispatched once full payment has been received.

Delivery
You will be notified by email when your order is due to be dispatched. We aim to dispatch within 2 weeks from final sign off, so please factor in this time when ordering. If you require your order sooner please get in touch and we will do our best to accommodate.

We package all orders suitably and take great care to ensure that your order reaches you safely. Most orders are sent via courier and will require a signature so please provide a suitable address.

Delivery costs are usually £6 perdelivery or you can collect your order from our studio at an agreed time.

Cancellations
Orders cancelled following the confirmation of the order and and any monies being cleared, will not have the deposit refunded but will not be charged for the outstanding monies due.

Orders cancelled following the approval of the final proof will be charged at the total price. This is due to the bespoke nature of orders and materials purchased.

Please note

All designs are copyright of Lovat Press and not to be reproduced by any individual or third party.

All designs are handcrafted and will have slight variations, we will do our best to keep this to a minimum.

In the event of materials not being available, Lovat Press have the right to replace with a material of equal or higher quality, which is to be approved by the client prior to order completion.

Designs that have small embellishments or decorations are not suitable for children or babies

Lovat Press will not be held responsible for any damage occurred when posting to your guests.